No matter how comprehensive or how great your services are, the one thing that customers will remember most is how they are treated by your field and office staff, and by you, the owner.  

Therefore, one of the most important things you can do to improve impressions and relationships with your customers is to provide them with better customer service.  In fact, how you & your team interacts with customers will likely become your calling card and part of your personal brand. It is a wise move to identify and embrace opportunities to improve customer service, to strengthen relationships with clients and customers .  Here at IJCSA, our members  put customers first, and go over and above to ensure 100% customer satisfaction, each and every time.

Here are just three keys that IJSCA members use to provide outstanding customer service: 

• Clear Communication:  We listen first and respond to customers questions and concerns accordingly. We will never end a conversation until we confirm that the customer is 100% satisfied with the information, service, solution or outcome we have provided.
  

• Staff Engagement: Team engagement is another area in which we ensure customers have a great overall experience. From regular meetings and ongoing training, to suggestion boxes, and staff surveys, we keep our team members informed, engaged and well is taken care of. Happy and motivated staff results in great service and happy customers.

• Client Feedback: We want to be sure that we know everything about our customer's  experience: the good, the not-so-good, and everything in between. With regular customer follow up & feedback, we have the insights and the tools to use to improve communication, engagement, and ultimately our services.

When searching for a true Green Cleaning Team, don't waste your time with products claiming to be green. Contact Wayne Thomas (T-bone Green Inc.), an official Government Janitorial employee and professional service of green products for all, whose mission is to ensure your company is utilizing true green products in your cleaning and floor care solutions. 

He'll provide you actual data of the products you need to conduct your green cleaning only with non-toxic environmentally friendly ingredients and chemicals to preserve both human and pet health. Products used contain chemicals and ingredients such as  Borax, white vinegar, non-toxic hydrogen peroxide, Melaleuca oil, olive oil, salt, lemon juice and electrolyzed water just to name a few. His green product recommendations  contain no flammables, benzene, bleaches, sodium hydroxides hydrochlorides, and dioxides that are harmful to the environment and living beings to include pets.

His recommendations are guaranteed approved for use as green cleaning agents or your money is happily refunded. So if you're ready to be in the game, ready to go and stay green with your customers, give Wayne a call and ask him about his weekly specials. You customers and staff alike will appreciate your concern for their health and the environment.

Hello and welcome to my Green Products Post. My job as a Government Contract Officer's Representative (Fort Lee, VA) allows me some leeway in determining products for use in our janitorial contract. I start of with checking with Federal Industries and determining what products they have available, as by law, we must use their products first. This allowed me about a 35% of green products right off the bat in which the contractor had to comply by law.

For additional products, I sought out information from the contractor Project Manager and determined he too had a list of products that were available for use, but had to be approved prior to use. I worked with him to develop our list of products determining products from bathroom cleaning through floor care products, establishing a list that bought our percentage up to over 90, but had to be both researched and tested. Research was done through the products' data sheets to insure the product was really  "green" and not just labeled as such. One the data sheets confirmed the ingredients of the product and we could verify the product as being green, we tested each and every one to see what the results would be after using the product in different situations and environments.

Details were measured and recorded for record, placed in a database easily showing it's green content and use for specific types of cleaning and floor work and submitted for approval to be used by the contractor.

Have you seen green stuff growing under the sink? Are you smelling something that smells kinda musky. Its possible you could have a mold problem. Let 1st Class Cleaning inspect your home or business to see and possibly remedy your mold issue. 

If 1st Class Cleaning cant remedy the issue we can refer you to a professional that can better assist www.clearviewcleaningservices.net  is located in the area and can assist with all large mold remediation.

Mold remediation , recognition and removal of mold will be used in 1st Class Cleanings list of services because let's be honest, there is money in it and the reason for opening a business is to make money. Not just to make money but I want to provide a service that is not generally offered in a cleaning service. Also because being able to notice and remove mold can help your clients to prevent a more costly job later if found early. 

Knowing what health problems can come from having mold in your home or business and having a local company able to assist in the removal would be a definite plus. 

My number one statement to all of my team is, "We are a cleaning business, but more than that we are a people business!" Customer service is our main business regardless of what task we are handling. IJCSA ensures we live customer service through every work practice we perform.

Clearview Cleaning Services is so proud of joining IJCSA to further push all of our team members to be certified in customer service. Every certificate in the cleaning industry is well needed but customer service is a must for any business to succeed. The way we interact with clients is a pass or fail at any time we are there. Our ability to listen to problems of our clients and bring a solution is our highest quality of service.

IJCSA brings the highest quality certification to create a better business for us.

24/7 Commercial Cleaning, is a green janitorial/custodial cleaning service that uses natural cleaning services that ensures for a safe and chemical free environment. Our company is proud to provide a safe and natural cleaning services in the Bay Area. Our non-toxic products leave no streaks behind but fresh, clean and shiny surfaces. We can be found on the IJCSA Green Directory here: http://www.ijcsa.org/Green-Cleaning-Services. 24/7 uses eco-friendly products that provide better air quality and a healthier living environment for everyone! Please feel free to check out our website at www.24-7commercialcleaning.com for additional information. 

The benefits of implementing a green cleaning program, to any cleaning company, is the use of safe non-toxic products, a healthier environment, reduction of pollution and ensuring that no harsh chemicals are being used that can have negative side effects for allergic and non-allergic customers, employees and anyone around non-green cleaning products. 

Green cleaning products are environmentally friendly for employees, customers and the overall environment while reducing waste and chemical use. Also, by using a green cleaning program it improves the air quality, controls the spread of germs and reduces the cleaning costs. It allows the client to feel safe and comfortable with the job being performed. 

At 24-7 Commercial Cleaning we have been IJCSA Certified to recognize and assess your mold issues. We can assess the size and type of mold infestation and recommend either our services or those of another IJCSA Certified Professional who specialized in the specific type of mold infestation that you have.

With your safety as our number one concern, IJCSA Certified Mold Cleaning Professionals can find suitable solutions to your mold problems.

To find a certified professional, please look at our Flood Directory: http://www.ijcsa.org/Flood-Damage-Restoration-Services.

At 24-7 Commercial Cleaning we will clean small mold infestations. We intend to assess whether or not a client has a mold problem or not and try to get a grasp on the size of the mold problem. If a significant mold problem is there (i.e. large in scale or toxic), we would likely refer to a specialist in the area.

For smaller mold clean ups that require no removal of drywall, ceiling tile etc. we would assist clients in identifying the source of moisture, cleaning up the current mold and keeping an eye on the area to prevent further growth of mold.

Having mold cleaning as part of our services will assist us in being a valued professional to our clients. We strive to be a valued resource who can assist with a number of their varying needs.