Prioritizing our customers and clients’ needs is crucial to whether we will keep an account with a happy customer relationship or lose an account due to poor customer service practices. Operating a janitorial or cleaning service is a wonderful opportunity to exercise extraordinary customer service skills. Having to deal with the public in any manner, professionalism and clarity in communication is always important.

We at IJCSA are a working group of diverse cleaning professionals who excel at professionalism, exceeding the expectations of our customers and clients. We are analytical people, solution driven members who enjoy challenges. Our goal is to support your home, your business, and your event space in the manner that will have you calling us again because we do the job right the first time. Furthermore, following up with our customers and clients is key. Ensuring every service request was honored by our qualified cleaning staff with integrity. If not, this follow-up communication presents the opportunity to rectify issues and schedule you for the next appointment. Your satisfaction is important to IJCSA, that is why we only provide you with the best certified cleaners for your region. IJCSA Members put our customers and clients first. We operate with the understanding that your satisfaction with our services is our priority. Therefore, we produce formidable customer service experiences every time. Please click on the link to check our directory at IJCSA Business Directory.  We look forward to servicing you.

Margot N Vargas 

Active Member IJCSA

Knowing about bloodborne pathogens help reduce the risk of infection, help ensure a safer work environment, help protect the employee and others in that environment, and receiving ongoing training and knowledge help employees comply with regulations and procedures required by the employer and law. Employees should know the impact blood borne pathogens can have on their health and if they are exposed they should know the procedures to take: report to their management immediately and seek treatment.  When dealing with bloodborne pathogens, employees should wear proper ppe, use proper cleaning and disinfection practices, and proper handling and disposal of the contaminated equipment/area.

Proper cleaning and disinfection are needed to help prevent the transmission of blood borne pathogens for anyone coming in contact with these microorganisms within the scope of their duties due to the life threatening impacts. It is the duty of all cleaning staff to not only protect themselves but others, which starts with proper education and knowledge regarding bloodborne pathogens. Providing training and knowledge allows staff to know the proper procedures for dealing with the safe handling of blood borne pathogens. Cleaning staff should understand the need to react cautiously  and effectively when cleaning blood borne pathogens to help reduce the risk of infection be removing them properly and safely from surfaces and helping to prevent them from spreading.

Proper precautions while dealing with blood borne pathogens allow employees to continue to promote a safe work environment and workplace for all involved. Knowing about bloodborne pathogens is life altering knowledge, its the difference between maintaining your health or putting your health in jeopardy. The training helps provide the skills needed when dealing with dangerous diseases. 

Hello, I am Green Clean Certified with IJCSA. I understand the importance of using Green Clean Products and the impact it has on the environment. 

I plan on implementing more Green Cleaning Methods in attempt to preserve the environment and reduce the risk of respiratory issues and other health consequences from using toxic chemicals. Moving towards green cleaning will ultimately improve the quality of life for the employees and occupants of our faculties.  

The knowledge I have gained with this training goes beyond just improving my work. I was also very surprised by the toxicity of some chemicals I use frequently at home such as fluoride in my tooth paste. I would have never considered that something toxic could be in something used to clean the mouth.

IJCSA Green Clean Certificate Course has helped me better understand the risk affiliated with certain chemicals. How to practice safer cleaning methods and how I can help educate those around me to be Green Cleaners!

Hiring a cleaning person or company that has successfully completed the IJCSA Residential Cleaning Specialist (RCS) Certification provides homeowners with a wide range of benefits that go beyond basic house cleaning. The International Janitorial Cleaning Services Association (IJCSA) has developed the RCS program to ensure that cleaning professionals are trained in the most effective, efficient, and safe practices for residential settings. This certification is a mark of quality, commitment, and professionalism, helping clients feel confident in the level of care their homes will receive.

One of the key advantages of hiring an IJCSA RCS-certified cleaner is their advanced knowledge of cleaning techniques and safety protocols. Certified professionals understand the proper use of chemicals, tools, and equipment to avoid damage to your home and belongings. They are trained to identify surfaces that require specific care—such as wood floors, marble countertops, or delicate upholstery—and know which cleaning solutions are safe and effective. This ensures that your home is not only clean but also well-preserved and maintained over time.

Health and hygiene are other major reasons to choose an IJCSA RCS-certified cleaner. These professionals are trained in sanitizing high-touch areas, preventing cross-contamination, and eliminating allergens and bacteria from your living spaces. This level of detailed, knowledgeable cleaning is especially important for households with children, elderly family members, or anyone with allergies or weakened immune systems. A certified cleaning expert will follow protocols that support a healthy living environment and reduce the spread of germs and illness.

In addition, IJCSA-certified residential cleaning specialists are trained in customer service and professionalism. This means they understand the importance of punctuality, communication, confidentiality, and respect for your personal space. Homeowners can expect a high standard of accountability and care, which leads to a more satisfying and trustworthy experience. Certification also ensures that cleaners are aware of industry best practices and stay up-to-date with evolving standards through ongoing education.

Lastly, by choosing a cleaner or company listed in the IJCSA Home Cleaning | Maid Service Directory, you are selecting a service provider that has gone the extra mile to demonstrate their dedication to excellence. It provides peace of mind knowing your cleaner is not just experienced, but also recognized and certified by a respected professional organization. In today’s busy world, hiring a certified IJCSA RCS member is a smart investment in your home, your health, and your time.

In the janitorial and cleaning service industry, great customer service is more than just showing up on time — it’s about delivering a reliable, consistent, and personalized experience that makes clients feel valued. Whether servicing a small apartment or a large commercial building, we understand that trust, professionalism, and communication are the pillars of our business. At Dust Busters Cleaning Services, we go above and beyond to listen to our clients’ needs, ensure quality in every task, and always leave a lasting impression of cleanliness and care. Exceptional customer service means treating every home and business as if it were our own.

All certified members of the International Janitorial Cleaning Services Association (IJCSA) uphold these same high standards. From residential homes to large office buildings, IJCSA members provide safe, professional, and eco-friendly cleaning with customer satisfaction as their top priority. Choosing an IJCSA-certified business means choosing peace of mind. Every service is backed by training, dedication, and a passion for cleaning excellence. At the heart of our mission is one goal: to serve our customers with integrity, responsiveness, and outstanding results.

Janitors and janitorial staff are the unsung heroes of our everyday environments. From schools and hospitals to offices and public buildings, they ensure that our spaces remain clean, safe, and functional. Without their dedication to commercial cleaning, the risk of disease spread, accidents, and poor hygiene would dramatically increase. Their role became even more vital during the COVID-19 pandemic, where proper sanitation and disinfection were essential to public health.

In commercial buildings, janitors handle a wide range of responsibilities including floor care, restroom sanitation, trash removal, and disinfecting high-touch surfaces. These tasks may seem routine, but they require training, consistency, and attention to detail. Janitorial staff also monitor building maintenance needs such as plumbing leaks or broken fixtures and often serve as the first line of defense against potential hazards. Their role is not just about appearance—it directly impacts the health and productivity of everyone in the building.

Recognizing the value of janitors and cleaning professionals is essential. They deserve respect, fair treatment, and access to training and certification, such as through organizations like IJCSA. By supporting janitorial services and understanding the scope of their work, we acknowledge their critical contribution to the quality of our daily lives. Clean spaces don’t just happen—they are maintained by hardworking individuals committed to excellence in janitorial and commercial cleaning.

Bloodborne pathogens are microorganisms found in human blood, vomit, and possibly saliva that can cause disease in humans if they come into contact with them, and the diseases are serious. Hepatatis B, HIV/Aids, and other life-threatening diseases can be contracted this way. This is why training for staff and cleaning staff is of the utmost importance - understanding and properly utilizing preventative measures is the best defense against bloodborne pathogens. According to one link from the OSHA website - an article by The New England Journal of Medicine titled "A Case–Control Study of HIV Seroconversion in Health Care Workers after Percutaneous Exposure" - preventing exposure is the "preferred strategy" in mitigating exposure risk.

These potentially deadly microorganisms are usually absorbed through mucous membranes - the eyes, nose and mouth, or cuts or scrapes on the skin - but they can also occur from accidental puncture wounds through the skin. There are a myriad of situations that can cause exposure, but improperly trained staff is a huge indicator of risk. They need to know to not do things such as manually compress trash bags and how to properly wear PPE in order for them to be able to protect themselves.

Knowledge truly is power, and these simple steps can save your organs, quality of life, or life itself, from serious harm. We care about our staff and ourselves and our health care workers, so everyone needs to know how to prevent and what to do if contact does occur, for the continued quality of life.

Good Customer service is the most important way to grow your business. Word of mouth and happy customers will keep them coming back. It doesn’t take a lot of effort, just common sense. Everyone likes to know you care about them and their needs. It can be a service your offer or a product. The principles still apply. Let them know you hear them and understand their concerns. Make sure your body language says so by having good eye contact and always smile.Then make sure they are happy with your solution. This will go far and so will your business.

In any environment where cleaning staff or janitorial crews work — whether it’s a hospital, office, school, or commercial facility — the risk of coming into contact with bloodborne pathogens is real and should never be underestimated. Bloodborne pathogens, including viruses like Hepatitis B, Hepatitis C, and HIV, can be transmitted through accidental contact with infected blood or bodily fluids. Because cleaning employees often handle waste, clean up spills, and manage sharps disposal areas, they are on the front lines of exposure risks that could have serious health consequences if proper precautions are not taken.

Educating cleaning employees about bloodborne pathogens is not just good practice — it’s an essential part of workplace safety and legal compliance. The Occupational Safety and Health Administration (OSHA) mandates that employers provide training and protective measures for any employees who could be exposed to these hazards. When staff understand how infections are transmitted, how to use personal protective equipment (PPE) correctly, and the proper procedures for cleaning and disinfecting contaminated surfaces, the risk of accidental exposure drops significantly. Training also empowers employees to report incidents immediately, ensuring prompt medical evaluation and follow-up if exposure does occur.

Ultimately, prioritizing bloodborne pathogen awareness helps build a culture of safety and responsibility throughout a cleaning business or janitorial team. It shows employees that their health and well-being matter, which improves morale and trust. Well-trained staff protect themselves, their coworkers, and the clients they serve by minimizing the spread of infectious diseases. For any cleaning company, investing in bloodborne pathogen training is not just about compliance — it’s a proactive step that safeguards lives, upholds professional standards, and demonstrates a commitment to a safe, healthy work environment for everyone.

A crucial element in understanding the process of handling blood is knowing what not to do. There are only a few objectives you complete while transferring blood and other pathogenic fluids, yet numerous other ways these fluids could lethally damage your body and potentially others around you.

One effective way to use your understanding of bloodborne pathogens is utilizing PPE and properly following instructions while handling potentially contaminated blood in the work setting. It's one thing to wear PPE, it's another to understand how to make sure it works. Especially with gloves, though an effective tool, it is not armor. You must know not to push down trash or debris that may have needles or sharp objects that would tear through the glove material. On the contrary, you must take gloves off from the inside out, as to not touch the outside of the glove with your skin. throwing PPE away in respected containers to prevent further contamination.

It may be a good idea to ask your co-workers if they ever thought about getting Bloodborne Pathogen training to further everyone's knowledge on how to handle blood and other potentially contaminated fluids in the workplace. Understanding bloodborne pathogens means the knowledge shouldn't stop with you. This information can save people from horrendously degenerative blood infections when working in settings where all blood is considered contaminated.